Terms and Conditions

Last Updated: 1/9/2025

By using our website and booking services, you agree to the following Terms & Conditions. Please read them carefully.

General Information

Umrahh is a UK-based Umrah service provider offering visa processing, flights, hotels, and transport services.
By booking with us, you confirm that you are at least 18 years old and legally authorized to enter into agreements.

Services Provided

We provide the following services:

Umrah visa application support.
Air ticketing services.
Hotel reservations in Makkah and Madinah.
Transportation services in Saudi Arabia.

Booking & Payments

All bookings must be made in advance and are subject to availability.
A deposit may be required to confirm your booking. Full payment must be made before issuing tickets, visas, or hotel vouchers.
Prices are subject to change depending on airline, hotel, or transport provider policies.

Cancellations & Refunds

Cancellation requests must be submitted in writing (email or letter).
Refunds depend on airline, hotel, and partner cancellation policies.
Visa fees are non-refundable once the application is submitted.
Service charges are non-refundable in case of cancellation.

Travel Documents & Responsibility

You are responsible for providing accurate personal details and valid documents (passport, photos, etc.).
We are not liable for delays or rejections caused by incorrect or incomplete information.
It is your responsibility to check entry requirements and health regulations before travel.

Liability

We act as an intermediary between clients and airlines, hotels, and transport providers.
We are not responsible for flight delays, cancellations, loss of luggage, or any issues caused by third-party providers.
We will, however, provide support and assistance where possible.

Changes to Itinerary

We reserve the right to make adjustments due to unforeseen circumstances (flight changes, hotel availability, etc.).
If changes are necessary, we will inform you and offer suitable alternatives.

Use of Website

Content on this website (text, images, logo) is owned by Umrahh and cannot be copied without permission.
Misuse of this site may result in restricted access or legal action.

Governing Law

These Terms & Conditions are governed by the laws of the United Kingdom.
Any disputes will be handled under UK legal jurisdiction.